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(1) Return policy topflow
You can place a Return request within *2** days of order delivery*. However, in case of Damaged/Missing Product, the Return request should & be filled *within 2 days of delivery*.
Return request will be reviewed by Topflow.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by topflow.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
(2) Under what conditions can I return/ replace my product ?
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style,
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
(3) When will I get my refund ?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post. Refund in the form of wallet can take 1 business day.